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Working with us

Terms & Conditions

1. About These Terms

These Terms and Conditions explain how we work together and set out what both you (the Client) and we, Korero, (the Agency) can expect from one another. Our aim is to keep things clear, fair, and collaborative. By engaging our services, you’re agreeing to these Terms alongside any proposal or statement of work we’ve agreed in writing.

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2. Our Services

We’ll deliver the PR, marketing, and communications services outlined in your agreed proposal or statement of work.

If you ask for work outside the original scope, we’ll always let you know first and agree any additional fees before starting.

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3. Fees and Payment

  • Fees are set out in your proposal or invoice and are exclusive of VAT unless stated otherwise.

  • Invoices are payable within 14 calendar days of the invoice date.

  • Payments should be made in full, without deductions or set-off.

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4. Late Payments

We understand that things can occasionally slip, but timely payment helps us plan and deliver great work.

  • If payment isn’t received within 30 days of the invoice date, we reserve the right to charge interest on the overdue amount.

  • Interest will be charged in line with the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

  • We may also recover reasonable administrative or debt recovery costs.

  • If invoices remain unpaid after 30 days, we may pause work until the account is brought up to date.

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5. Working Together

Great results come from collaboration. We ask that you:

  • Engage with us openly and in a timely way

  • Share accurate and relevant information about your business

  • Take part fully in our monthly meetings by sharing updates, priorities, and feedback

  • Trust our professional expertise and recommendations

Any delays caused by missing information or limited engagement may affect timelines, and the effectiveness of activity outcomes.

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6. Feedback on Content

  • We’ll share drafts and materials with you as part of the agreed services.

  • We ask that you provide clear, consolidated feedback within 7 calendar days of receiving content.

  • If we don’t hear from you within this timeframe, we may assume the content is approved.

  • Delayed feedback may impact delivery schedules and doesn’t qualify for reduced fees.

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7. Revisions and Amendments

  • Our fees include up to two rounds of reasonable amendments per deliverable.

  • Any further revisions, or changes may be charged at our standard hourly or day rate.

  • We’ll always flag any additional costs before carrying out extra work.

 

8. Intellectual Property

  • Once all invoices are paid in full, you’re free to use the final approved work for its intended purpose.

  • We retain ownership of concepts, drafts, and working materials unless agreed otherwise.

  • We may showcase completed work in our portfolio or marketing unless you ask us not to.

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9. Confidentiality

We both agree to keep any non-public or commercially sensitive information confidential and to use it only for the purposes of our work together. This obligation continues even after our agreement ends.

 

10. Ending the Agreement

  • Either of us can end the agreement by giving 30 days’ written notice, unless stated otherwise in your proposal.

  • We may end the agreement immediately if there’s a serious breach of these Terms, including ongoing late payment.

  • Any work completed up to the end date, plus outstanding invoices, will remain payable.

 

11. Liability

  • We’ll deliver our services with reasonable care and skill.

  • While we’ll always work towards your goals, we can’t guarantee specific results, media coverage, or commercial outcomes.

  • To the extent permitted by law, our total liability is limited to the fees you’ve paid to us in the previous 12 months.

 

12. Things Outside Our Control

We won’t be liable for delays or issues caused by events beyond our reasonable control, such as natural events, government actions, or technical failures.

 

13. Governing Law

These Terms are governed by the laws of Scotland, and any disputes will be handled exclusively by the courts of Scotland.

 

14. General

  • These Terms, together with your proposal, form our entire agreement.

  • Any changes must be agreed in writing by both of us.

  • If any part of these Terms is found to be unenforceable, the rest will remain valid.

 

By working with us, you’re confirming that you’ve read, understood, and agreed to these Terms and Conditions.

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